Inooki.com Terms and Conditions

1. Introduction

Welcome to Inooki.com. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions, which govern your use of our platform. Please read these terms carefully as they affect your legal rights.

Inooki.com provides an online platform that connects guests looking for accommodations, tours, car rentals, and activities with hosts who offer such services. By using our website, you agree to be bound by the following terms and conditions.

2. Key Definitions

• “Inooki” refers to Inooki.com, its owners, employees, and affiliates.
• “User” refers to any individual or entity using our platform, including both Guests and Hosts.
• “Guest” refers to users seeking accommodation, tours, car rentals, or activities.
• “Host” refers to users offering villas, hotels, tours, car rentals, or activities for booking on the platform.

3. Eligibility

Users must be at least 18 years old and able to enter into legally binding contracts to access and use Inooki.com. By accessing or using our platform, you represent and warrant that you meet this eligibility requirement.

4. User Account

• Users may be required to register an account to access certain features of Inooki.com.
• You are responsible for maintaining the confidentiality of your account information and all activities under your account.
• You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

5. Listings and Bookings

• Hosts are responsible for creating listings for their accommodations, tours, car rentals, or activities and ensuring the accuracy of their descriptions, availability, and prices.
• Guests are responsible for reading and understanding the listings before making a booking.
• By making a booking, Guests enter into a direct contractual relationship with the Host. Inooki acts as an intermediary, facilitating the connection between Hosts and Guests.

6. Payments

• All prices listed on Inooki.com are in Sri Lankan Rupees (LKR).
• Inooki may collect payments on behalf of Hosts and disburse them according to the agreement with Hosts.
• Payment processing services for Guests and Hosts are provided by third-party providers. By using these services, you agree to the terms and conditions of the respective provider.

7. Cancellations and Refunds

• Cancellation policies are determined by the Hosts and will be clearly displayed in each listing. Guests are advised to review these policies carefully before making a booking.
• If a Guest cancels a booking or fails to show up, any refund will be governed by the Host’s cancellation policy.
• Hosts may cancel bookings due to unforeseen circumstances. In such cases, the Guest will be fully refunded, or Inooki will assist the Guest in finding an alternative option.

8. User Responsibilities

• Users are responsible for complying with all local laws and regulations related to their use of Inooki.com.
• Guests agree to treat accommodations, vehicles, and other services with respect and follow any instructions provided by the Host.
• Hosts must ensure their offerings are safe, lawful, and as described in their listings.

9. Prohibited Activities

Users agree not to:

• Use Inooki.com for any illegal or unauthorized purpose.
• Discriminate against others or engage in abusive, threatening, or harmful behavior.
• Post false, misleading, or defamatory content on the platform.

10. Limitation of Liability

Inooki.com acts as an intermediary between Guests and Hosts and is not responsible for any direct or indirect damages that may arise from the use of our platform, including but not limited to damages arising from bookings, cancellations, or property conditions.

11. Dispute Resolution

• Inooki encourages Guests and Hosts to resolve disputes amicably.
• In case of unresolved disputes, both Guests and Hosts agree to arbitration in accordance with the laws of Sri Lanka.

12. Amendments to the Terms

Inooki.com reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting. Users are encouraged to review the Terms and Conditions periodically.

13. Privacy Policy

Use of Inooki.com is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

14. Termination

Inooki.com reserves the right to terminate or suspend your account if you violate these terms or engage in any prohibited activity.

Here’s a Privacy Policy for Inooki.com, structured similarly to Airbnb’s approach while tailored to your platform:

Inooki.com Privacy Policy

1. Introduction

Inooki.com (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. By using Inooki.com, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information

When you use Inooki.com, we may ask for certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Name
• Email address
• Phone number
• Billing and payment information
• Identification documents (if necessary for booking purposes)
• Address (for Guests and Hosts)

b. Non-Personal Information

We may also collect non-personal information, such as:

• IP address
• Browser type
• Device type
• Pages viewed and interactions with our website

c. Cookies

Inooki.com uses cookies to enhance your experience on our site. Cookies are small data files stored on your device that help us recognize you and provide personalized services. You may opt to disable cookies through your browser settings, but this may affect the functionality of our website.

3. How We Use Your Information

The information we collect is used for the following purposes:

• To provide and improve our services: We use your information to manage your bookings, communicate with you, and enhance your overall experience on Inooki.com.
• To process payments: Your payment information is used to complete transactions between Guests and Hosts.
• To communicate with you: We may use your email or phone number to provide booking confirmations, updates, marketing materials, and other service-related messages.
• To comply with legal requirements: We may be required to retain or share your information to comply with applicable laws, regulations, or legal processes.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Hosts and Guests: We share necessary information with Hosts and Guests to facilitate bookings, such as contact details and booking preferences.
• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or improving services.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Privacy Rights

You have the right to:

• Access your information: You may request access to the personal information we hold about you.
• Correct your information: You can update or correct any inaccurate or incomplete personal information.
• Delete your information: You may request that we delete your personal information, though certain data may be retained for legal or operational reasons.
• Opt-out of marketing communications: You can unsubscribe from promotional emails or SMS by following the instructions provided in those communications.

To exercise any of these rights, please contact us using the contact details below.

7. Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

8. Third-Party Links

Inooki.com may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that website. We are not responsible for the content, privacy practices, or security of any third-party sites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of this policy will be updated. We encourage you to review this policy periodically to stay informed about how we protect your personal information.