Inooki.com Terms and Conditions
1. Introduction
Welcome to Inooki.com. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions, which govern your use of our platform. Please read these terms carefully as they affect your legal rights.
Inooki.com provides an online platform that connects guests looking for accommodations, tours, car rentals, and activities with hosts who offer such services. By using our website, you agree to be bound by the following terms and conditions.
2. Key Definitions
- “Inooki” refers to Inooki.com, its owners, employees, and affiliates.
- “User” refers to any individual or entity using our platform, including both Guests and Hosts.
- “Guest” refers to users seeking accommodation, tours, car rentals, or activities.
- “Host” refers to users offering villas, hotels, tours, car rentals, or activities for booking on the platform.
3. Eligibility
Users must be at least 18 years old and able to enter into legally binding contracts to access and use Inooki.com. By accessing or using our platform, you represent and warrant that you meet this eligibility requirement.
4. User Account
- Users may be required to register an account to access certain features of Inooki.com.
- You are responsible for maintaining the confidentiality of your account information and all activities under your account.
- You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
5. Listings and Bookings
- Hosts are responsible for creating listings for their accommodations, tours, car rentals, or activities and ensuring the accuracy of their descriptions, availability, and prices.
- Guests are responsible for reading and understanding the listings before making a booking.
- By making a booking, Guests enter into a direct contractual relationship with the Host. Inooki acts as an intermediary, facilitating the connection between Hosts and Guests.
6. Payments
- All prices listed on Inooki.com are in Sri Lankan Rupees (LKR).
- Inooki may collect payments on behalf of Hosts and disburse them according to the agreement with Hosts.
- Payment processing services for Guests and Hosts are provided by third-party providers. By using these services, you agree to the terms and conditions of the respective provider.
7. Cancellations and Refunds
- Cancellation policies are determined by the Hosts and will be clearly displayed in each listing. Guests are advised to review these policies carefully before making a booking.
- If a Guest cancels a booking or fails to show up, any refund will be governed by the Host’s cancellation policy.
- Hosts may cancel bookings due to unforeseen circumstances. In such cases, the Guest will be fully refunded, or Inooki will assist the Guest in finding an alternative option.
8. User Responsibilities
- Users are responsible for complying with all local laws and regulations related to their use of Inooki.com.
- Guests agree to treat accommodations, vehicles, and other services with respect and follow any instructions provided by the Host.
- Hosts must ensure their offerings are safe, lawful, and as described in their listings.
9. Prohibited Activities
Users agree not to:
- Use Inooki.com for any illegal or unauthorized purpose.
- Discriminate against others or engage in abusive, threatening, or harmful behavior.
- Post false, misleading, or defamatory content on the platform.
10. Limitation of Liability
Inooki.com acts as an intermediary between Guests and Hosts and is not responsible for any direct or indirect damages that may arise from the use of our platform, including but not limited to damages arising from bookings, cancellations, or property conditions.
11. Dispute Resolution
- Inooki encourages Guests and Hosts to resolve disputes amicably.
- In case of unresolved disputes, both Guests and Hosts agree to arbitration in accordance with the laws of Sri Lanka.
12. Amendments to the Terms
Inooki.com reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting. Users are encouraged to review the Terms and Conditions periodically.
13. Privacy Policy
Use of Inooki.com is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
14. Termination
Inooki.com reserves the right to terminate or suspend your account if you violate these terms or engage in any prohibited activity.